Terms & Conditions - Tempe Web Design

Payment Obligations, Renewals, and Cancellations

Website Development Payment Obligations:

A down payment is required in order to begin development of your website. This is usually 50% of the upfront design fee, unless an alternative contract or proposal specifies a different amount. The outstanding balance on your website is due after the design, navigation and pages have been approved and built. Final payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage the client to get content submitted promptly so that their site can go live. It also ensures that Clifford Web Design gets paid for performing their duty under the proposal, despite tardy content from the client. After payment, Clifford Web Design will still post outstanding content AT NO CHARGE for 3 months. In the event an "under construction" page is posted due to missing content, Clifford Web Design will post ONE copy of any text/pictures on existing pages only, for up to 3 months after publish date. After the three months have expired, content posted to site will be billable at our current regular hourly rate. In the event that design and navigation changes are requested after they have been specifically approved by the client, these changes will be billable at our current regular hourly rate.

Website Development Cancellation:

If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. Clifford Web Design my elect at its sole discretion to offer a partial refund depending upon the circumstances.

Stock Photography Payment Obligations:

Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable at a minimum of $10 per picture. This amount is separate from the amount quoted for website design and development. Some pictures are more expensive than $10, in which case we will solicit client approval and communicate the price before purchasing.

Website Hosting:

Website hosting is to be provided by the client. Clifford Web Design will set up and configure the hosting account. The client is to maintain and upkeep the hosting and domain payments. Any further configuration requested within the web hosting company is billable at our standard rate.

Website Maintenance:

There are no required maintenance fees other than domain registration and hosting. We can make certain parts of the site updatable by you by implementing a custom Content Management System, or installing a blog. For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, you can buy a prepaid maintenance contract that affords a discounted hourly rate. If need be, we can customize a maintenance plan for your particular needs, but no plan is required.

Website Maintenance Payment Obligations:

Depending upon the nature of the website changes, prepayment may be required. Should the client be invoiced after the changes are completed, the invoice is due upon reciept. If payment is not received within 30 days, the maintenance changes may be taken down until payment is received. After 60 days, there may also be a $35 reposting fee added to the outstanding maintenance invoice balance.

Development Process

Homepage Design:

Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation. Should the client wish to make changes to a design they have approved, those changes are billable at our standard hourly rate.

Navigation:

Once site outline/map is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure. Once we build this structure per client approval, any subsequent changes are billable at our standard hourly rate.

Content:

Provision of content is customer’s responsibility, unless specifically negotiated ahead of time as part of the project proposal.

Text content:

Copy for all website pages and links needs to be delivered digitally and should be carefully proof-read by the client. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at our regular hourly rate.

Copy development:

Should client wish Clifford Web Design to develop content for the site, website copy is billable at our regular hourly rate. Development of copy is accomplished via Clifford Web Design interviewing the client about the topic areas to be addressed on their web pages. Clifford Web Design then composes appropriate copy, submits to the client for review, edit, and approval. Approved copy is then posted to the web pages.

Graphical content:

Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer’s contract. Subsequent revisions will be billable at our regular hourly rate.

Database Implementation:

Entry of data for database applications is considered client’s responsibility. Entry of data by Clifford Web Design is billable, unless otherwise provided for in customer’s contract.

Training:

For websites with administrative control panels or content management systems, two (2) one-hour training sessions will be provided.

Technical Support:

We offer local and long-distance phone support to our clients. We do not normally bill for technical support depending on the source of the problem, its severity, and our time invested. If Clifford Web Design is not the source of the problem, technical support may be billable.

Training and Tutorials

Because customer service is in integral part of our business strategy, all of our projects include a one-time complimentary training session in order for our clients to better make use of their new web technology. Additional training hours can be purchased at our standard hourly rate or applied against your existing maintenance contract.